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This page is updated every month with New Programs and Specials To enquire or make a booking please click on the title above the course outline, to generate an enquiry email. Alternatively call 1800 420 913 (free within Australia) or mobile: 61 3 0412 014 371. | |
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Please see below for our terms and conditions. CLICK HERE FOR SPECIAL PRICES FOR NEWSLETTER SUBSCRIBERS Business Skills for Managers, Leaders & TeamsDiagnostic Problem Solving for Managers Leading a Virtual Workforce Consulting & Collaborating The Intuitive Leader – Customised from Focus on Effective Management – 3 Days Women, Management and Leadership Change Management Project Management Communication Skills & Telephone Skills Time and Productivity Management Influencing Skills for Personal or Executive Assistants Assertion techniques Creative Thinking techniques Conflict Resolution Negotiation & Influencing or Decision Making & Delegating Managing Your Career Inter-generational & Inter-cultural Suite Strategic Entrepreneurship Dealing with the Competition Coaching & Mentoring Staff Psychologically Based Programs Using Emotional Intelligence Stress Management Using Personality & Thinking Styles Building Teams using MBTI/TMS knowledge Coaching staff using MBTI/TMS knowledge Strategic Conflict Management using MBTI/TMS Knowledge Communication Strategies using MBTI/TMS knowledge Change Management & people using MBTI/TMS knowledge Develop your career path using MBTI/TMS knowledge Selling products or services using MBTI/TMS knowledge Accredited Training Certificate IV in Training Frontline Management & Other Certificates Sales Skills Upside Down Selling Customer Service Advanced Customer Service Telephone Communications Dealing with Difficult People Specialist Programs and Not for Profit Suite Managing Volunteers and Part Time Staff Consulting & Collaborating Making profits from Specialist Skills New Life Now Personal Self Development for improving your relationships. Suited for Single people, Couples, Families. Diagnostic Problem Solving Identify an issue within your business, gain clarity and focus on goals, then create a plan of action for implementation. This program uses a thinking tool exclusively created within the Focus on Effective Management Suite, and is a way to solve issues whilst learning more regarding our services. We provide two facilitators with management and psychological expertise to ensure you create new ways to solve that specific problem. Leading a Virtual Workforce By 2008, 41 million corporate employees worldwide will work virtually (Gartner, 2006). In an effort to remain competitive in the organisations are progressively operating in virtual teams – individuals who communicate with leaders located in another location via phone, web or internet. Employees miss out on the face-to-face contact and team environment so how can you remain an effective leader? This course will show you techniques, tips and communication styles that are imperative to get the best from your off-site team members. Consulting & Collaborating Developing the art of truly consulting with contracted service providers or engaging in joint ventures can be fraught with difficulty. Conversely, it can be filled with enriching opportunities for your organization. This training program opens up attitudinal and behavioural paradigms that may be barriers to consultation and collaboration, and provides clear guidelines of how to interact professionally and personally in a way that will achieve your goals. The Intuitive Leader – Customised This course helps already skilled leaders gain a sound understanding of how they, and the people that they lead, think and how they can lead even more effectively. This course has been developed based on information gathered from recent psychological and managerial research on top leaders. Delivered in house or as a residential, this is an experience that is guaranteed to reveal issues that you never know existed. Dates and quotations by arrangement to suit your requirements. Women, Management and Leadership Specifically designed to analyse the different approaches and behaviours of women in Leadership roles, this course looks at items such as neurological differences in gender, personality, communication style, emotional intelligence, managing males & females, and the effect of social bias in upbringing and it’s impact on female leadership habits. Valuing difference and diversity, we both inform participants and workshop ways to create effective goal achievement and leadership development outcomes. * To know more about Leadership please see our NEWS section. Karen Dempster is a guest speaker on Women & Leadership at the Association of Women Educators Biennial Conference during October in Queensland. Change Management Constant change in business requires skill to balance logistics, operations, finances and human resources. It also involves understanding the basis of decision-making, in one’s self and others. This course provides many techniques and insights that will assist the manager and team leader to plan effectively, support appropriately and retain their staff during change, and thus ensuring better business efficiency. Project Management Designed for participants who are new to managing projects, this introductory training course will take you on a journey through the essential activities, tools, terminology and planning skills you need to feel confident and achieve efficiency. Based on sound experience the facilitator will ensure that participants are well-versed in the need to anticipate risk, and create sound plans. Communication Skills & Telephone Skills We have regular, comprehensive short courses on communication for managers, teams, senior administration personnel and personal interaction. Please contact us to design a specific course for your site if you prefer or choose from the dates below for our public programs that offer sound techniques and skills to use, along with helping staff understand and meet their customer’s needs to bring you ongoing business. Time and Productivity Management Vital skills? Of course they are. Yet people do courses and learn techniques and then slip back to old habits. We apply different concepts to the skills and processes of managing time, and show participants how to gain a real benefit from customising these to their own style. Initially available as a short course in our public programs, may be run in-house, or as part of a larger development/residential program if required. Influencing Skills for Personal or Executive Assistants This training course focuses on how you can gain an understanding of people, and use negotiation and assertion technique to achieve effective delegation of tasks and solve problems within a workplace where you act as a liaison point between sections with differing goals. Assertion techniques Assertion skills develop over time, but with solid methods and practice in your own situations you can become effective in putting forward your own needs and viewpoint without negating that of others. This training session provides quality framework for you to use which you will then refine with your own personal style, ensuring you use the techniques in a way that is congruent to the circumstances and your personality. Creative Thinking techniques for Managers and Teams We have a range of programs to develop creative thinking apply it in your workplace to solve challenges. You may join our 1 day public program and gain value from the diversity in the group, or train in-house customising outcomes further. Please phone and discuss your goals, and we will offer our guidance as to the most efficient solution to maximize integration with other training needs. Conflict Resolution Dysfunctional relationships can develop within teams, or across sections of business. This short program is an introduction for Managers to conflict resolution steps, theories and most importantly, how to diagnose what may be occurring and thus achieve improvement. The course also trains managers to anticipate issues, and introduces the concept of managing diverse workplaces. Negotiation & Influencing or Decision Making & Delegating Managing Your Career Define and plan your goals, identify barriers and workshop techniques to get your career moving. You will complete an analysis identifying skills and preferences, and work with others in a facilitated environment to expand ideas and clarify effective actions to gain advancement. Inter-Generational and Inter-Cultural Training Working with difference and diversity. Understanding each other. Gaining respect and valuing the perspectives and opportunities this will bring for business. Our programs are designed to analyse the overall impact of generational, cultural and experiential levels of personnel, and help you start working effectively with these concepts in your own environment. This can enhance productivity through positive interactions. Strategic Entrepreneurship in Business One of our specialisations is entrepreneurial and organic growth of business. Our creative team can diagnose and coach you or your staff in thinking, identifying and capturing market trends effectively. A short public entry course is available to introduce your team to these concepts, and to demystify some of the language that sometimes may seem vague. Our values lie in productive application of concepts, and we are excited to offer this cutting edge course to our clients. Dealing with the Competition Strategic market position, point of difference, effective communication and sales, staff development ... all of these issues must come together for a business to succeed, along with excellent processes and planning. With studies in entrepreneurship, management, psychology and sales, including international experience, the facilitators for this course lead participants through an awareness-raising program to analyse and refocus business in a way to maximise their position. Coaching & Mentoring Staff Face-to-face training via public programs, onsite, or modules are available via e-learning. Back to Top Using Emotional Intelligence – Introductory Program EI is not a stand alone concept, and recent literature on EI & Leadership engendered many training programs. However, EI really needs to be integrated to the totality of a business to be effective. We run a range of training and consultancy services linked to this valuable area of emotional intelligence in workplaces, and in personal interactions. Please contact us for more information on how this can be designed to suit your needs, or attend our short introductory course to gain some familiarity with the concept and uses of "EI". Stress management Introductory course for Team Leaders and others involved in “first time” management roles. This course will assist the participant to manage their own stress within a new role, dealing with bridging the gap between co-worker and supervisor, and also how to assist others best manage their activities to prevent stress injuries where possible through proactive management. Emotional Intelligence – Introductory Program EI is not a stand alone concept, and recent literature on EI & Leadership engendered many training programs. However, EI really needs to be integrated to the totality of a business to be effective. We run a range of training and consultancy services linked to this valuable area of emotional intelligence in workplaces, and in personal interactions. Please contact us for more information on how this can be designed to suit your needs, or attend our short introductory course to gain some familiarity with the concept and uses of "EI". Stress management Introductory course for Team Leaders and others involved in “first time” management roles. This course will assist the participant to manage their own stress within a new role, dealing with bridging the gap between co-worker and supervisor, and also how to assist others best manage their activities to prevent stress injuries where possible through proactive management. Back to Top Have you undertaken an MBTI (Myers-Briggs),TMS (Team Management Systems), DISC, LSI (Life Styles Inventory) or other "Psychometric" - but never used it? Can't recall even what your "type" was? Have no idea how to put it to use in real situations - to make changes? Don't understand what all the hype was about???? We have a range of programs to help you get value from your investment and we can explain how in plain language! Offered Nationally. Building Teams using MBTI/TMS knowledge Coaching staff using MBTI/TMS knowledge Strategic Conflict Management using MBTI/TMS Knowledge Communication Strategies using MBTI/TMS knowledge Change Management & people using MBTI/TMS knowledge Develop your career path using MBTI/TMS knowledge Selling products or services using MBTI/TMS knowledge Dates & Locations: All Areas: By arrangement subject to your needs. Back to Top Certificate IV in Workplace Training By quotation dependent on your requirements. Diploma in Frontline Management (offered as an option within specific modules from the Focus on Effective Management Suite) Various Accredited courses are available – please enquire with us and explain your goals for your business. We will provide independent and unbiased advice on which Certificate may be most applicable to your staff development, as we articulate our programs through a range of Registered Training Organisations. Because of this we are not bound to provide only certain items from the accredited range, and can provide you with flexible options and frank guidance. Back to Top Upside Down Selling This program is for people who hate to sell. Particularly, many service businesses and professionals need clients, but they don't want to be sales people. We can help you turn your discomfort with selling upside down, by targeting what really should be done for your clients in ways that will suit you in a creative and well planned process. Customer Service Understanding Customer Service as distinct from Sales is a developmental process that helps your staff retain customers and generate ongoing sales. This course is designed to ensure differentiation is achieved in the minds of sales personnel, and that they gravitate to value adding to the customers purchase in a manner that is quite different to the normal concept of add on selling. Advanced Customer Service Planning Taking customer service to a high level is a sophisticated skill, and relies on your ability to assess outside influences and market trends, generational need, and use of management models. This advanced course will help you gain a competitive edge and as a result, customer loyalty. Merchandising/Visual Merchandising/Sales/Retail services These programs are designed and facilitated by our international expert in Merchandising. You may like to consider a quotation to combine some of our Sales courses & save $ whilst achieving a customized outcome for your sites. If you require initial skills, our one day course in Visual Merchandising is recommended as a fantastic starting point to increase your profits without changing anything other than your store layout. We can also offer Store Audits, Mystery Shopping and a range of Retail services. Please contact us for a quotation. Telephone Communications We have regular, comprehensive short courses on communication designed for managers, team leaders, senior administration personnel and teams. Please contact us for dates and locations, or to design a specific course for your site. Individual places on our introductory public programs are just $350.00 per person. Back to Top Managing Volunteers and Part Time Staff Designed to suit the needs of Not for Profit organizations, this training course will help identify and find solutions for the unique issues involved in managing volunteers and part time workers. Apart from Rostering issues, a number of communication, training, team building and resourcing issues exist within the Not-for-Profit sector that are unique in their challenges. Managers and Team Leaders will benefit from the ideas and solutions they can bring back to their day to day operations, along with the opportunity to form supportive networks. Consulting & Collaborating Developing the art of truly consulting with contracted service providers or engaging in joint ventures can be fraught with difficulty. Conversely, it can be filled with enriching opportunities for your organisation. This training program opens up attitudinal and behavioural paradigms that may be barriers to consultation and collaboration, and provides clear guidelines of how to interact professionally and personally in a way that will achieve your goals. Making Profits from Specialist Skills Often skill areas and specialist services have application for other industries. This training program opens up the opportunity for review of Not for Profit capabilities and is designed to assist leaders identify opportunities in the market for creating fund generating activities. Back to Top If you want to make changes in your personal life, you need to start with knowledge about who you are, and identify clearly what you want. You also need to really have an insight to other people. Whilst this sounds simple, when we are dealing with ourselves we are sometimes blinded by a range of habits, patterns of thinking, and hesitancy to explore who we really are. Designed for people who want a more wholistically satisfying life, these programs are based on sound psychological tools that are often used in Management, Team development and successful leadership training. New Life Now programs are serious behavioural change plans and are designed to help you create change, without using hype, pressure or unsubstantiated motivational “mystique”. Supportive counseling and insightful guidance is offered by a facilitator who assists you to identify how to achieve relationship success, with potential partners, current partners, children and social contacts. The program is respectfully run with small groups, in various locations. It is ideal for singles seeking a partner, or couples - including older people reframing their relationship after retirement. It is also very useful for families with teenagers. Groups are tailored where possible to provide a focus point of similar aims. New Life Now programs run for a period of six sessions, with optional ongoing support in the form of coaching. Please see the New Life Now web pages for more information and/or contact us directly to discuss your aims. Back to Top Monthly Specials: Subscribe to the Creating Change eXchange Newsletter for Business, Training and Human Resources Discussion Melbourne dates only shown below - Interstate and Regional delivery available More courses available - Please ask and save through "in house" delivery (Normally requires minimum 8-10 participants) Creating "Intrapreneurs": Innovation & Creativity for Profit. 1 Day, 06 Aug or 27 Sept 07 Introduction to innovation, strategy, creativity, action planning - we provide insight and guidance for Managers and Teams to refine and thus use ideas through targeted techniques. Introduction to Managing & Leading Staff 1 Day, 21 Aug 07 For Managers and Team Leaders wishing to build skills but with important and urgent challenges to address now! Dealing with the Competition Unique, exclusive content 1 Day, 28 Aug or 9 0ct 07 Bridging HR, Psychology and Business Analysis this course provides innovation and strategy based concepts for improved positioning. Leveraging off recent research in perception and behavioural output along with global business operations expertise, we introduce you to information for increasing your competitive advantage. Project Management (See article) A range of Project Management Training and Consulting services are available nationally and regionally. Please contact us for further information. Presentation Skills 2 Days, 23 & 24 Aug 07 or: Guest Speaking 1 Day Date TBA - register interest Be comfortable presenting your important message to a range of audiences. Focus on your message, rather than people watching you! "Speaking" is quite a different skill - see how to meet this challenge! Internationally experienced Facilitators. Training Skills TAA40104 Courses commencing in September - expressions of interest being taken for onsite or public delivery by our expert facilitators. Customisation available. Communicating & Influencing 1 Day, 29 Aug 07 How to be Clear, Correct, Complete, Concrete, Considerate, Concise, and Timely. We focus on specific issues and refine your analysis skills so you achieve better results. Leading a Virtual Workforce 1/2 Day: 12.30 to 4.30, 3 Sept 07 Virtual Workers are more common than ever before. By 2008 41 million corporate employees worldwide will work "virtually" (Gartner, 2006). Gain skills to meet the challenges. Improve your Meetings 1 Day, 6 Sept 07 Virtual Workers are more common than ever before. By 2008 41 million corporate employees worldwide will work "virtually" (Gartner, 2006). Gain skills to meet the challenges. Behavioural Suite of Programs (All 2 Days) Participants spend Day 1 undertaking selected, relevant personal assessments (e.g. selections from personality/thinking styles, learning styles, conflict, communication/team interaction) and then are debriefed about how their own and other styles drive attitudes and behaviours. You choose a Day 2 learning application stream. Later, you may wish to add other applications as 1 day sessions. You, Interaction & Emotional Intelligence 9 & 10 Aug 07 You, Interaction & Conflict Management Skills 15 & 16 Aug 07 You, Interaction & Managing your Career 10 & 11 Sept 07 You, Interaction & Change Management 17 & 18 Sept 07 You, Stress and Interaction Breakdown 19 & 20 Sept 07 Get the Job! 1 Day 14 Sept 07 Whether you want a promotion, a change of career path internally or externally, or are just not getting past the application and screening processes - this course will assist. Creating Change eXchange Subscriber Only Special Prices ... For the above List of Programs, per participant rate below. (excludes TAA40104, POA) 1 Day Public Training Courses - investment capped at $395 pp 2 Day Public Training Courses - investment capped at $690 pp 1/2 Day Public Training Courses - investment capped at $285 pp Behavioural Suite - Public Training - $790 pp incl. our selected psychometrics*. SAVE through In house Delivery by quotation. Customisation & guidance available via consultation and free needs analysis. * Analysis instruments may be specifically selected and subject to customised quotation for in-house needs. Back to Top
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