Creating Change

Sales and Customer Service Programs

… for Professionals who hate to sell

Upside Down Selling is a consultative sales training program for managers and teams who are NOT in sales, but need to grow their business – such as Dentists, Doctors, Lawyers and other “non-sales” specific groups.

Everyone needs skills in creating and maintaining a solid client base and achieving market penetration to remain viable in today’s environment.

If you are interested in “influencing” your current customers to recommend you, or growing your business in a consultative environment, this unique program will definitely assist! Increase your management skills in an entirely new way and not only feel comfortable with the selling and marketing roles, but help you plan out your actions so they feel natural and appropriate.

Other Sales Programs

An entire suite of programs are available to address your specific skill development needs in a wide variety of sales-based industries.

Advanced Sales Training for Managers, Team Leaders and Supervisors
Introduction to Sales – Products
Introduction to Sales – Services
Introduction to Sales - Telephone
Customer Service – Introductory & Advanced
Complaints handling
Customer Retention
Closing Techniques
Negotiation & Influencing Skills

Dealing with the Competition Strategic market position, point of difference, effective communication and sales, staff development ... all of these issues must come together for a business to succeed, along with excellent processes and planning. With studies in entrepreneurship, management, psychology and sales, including international experience, the facilitators for this course lead participants through an awareness-raising program to analyse and refocus business in a totally new way to maximise their position.

Retail Insight Suite

We have a holistic suite of programs for retail managers, team leaders and staff. Incorporates modules below, as well as a customised diagnostic residential for key personnel.

Retail sales and selling products
Selling service delivery
Customer Service
Value adding
Negotiating techniques
Advanced negotiation techniques
Selling using MBTI or TMS knowledge
Visual Merchandising
Product awareness
Market awareness
Identifying strategic opportunities
Business networking and strategic alliances

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Sales and Customer Service Programs *… for Professionals who hate to sell* *Upside Down Selling* is a consultative sales training program for managers and teams who are NOT in sales, but need to grow their business – such as Dentists, Doctors, Lawyers and other “non-sales” specific groups. Everyone needs skills in creating and maintaining a solid client base and achieving market penetration to remain viable in today’s environment. If you are interested in “influencing” your current customers to recommend you, or growing your business in a consultative environment, this unique program will definitely assist! Increase your management skills in an entirely new way and not only feel comfortable with the selling and marketing roles, but help you plan out your actions so they feel natural and appropriate. Other Sales Programs An entire suite of programs are available to address your specific skill development needs in a wide variety of sales-based industries. Advanced Sales Training for Managers, Team Leaders and Supervisors Introduction to Sales – Products Introduction to Sales – Services Introduction to Sales - Telephone Customer Service – Introductory & Advanced Complaints handling Customer Retention Closing Techniques Negotiation & Influencing Skills Dealing with the Competition Strategic market position, point of difference, effective communication and sales, staff development ... all of these issues must come together for a business to succeed, along with excellent processes and planning. With studies in entrepreneurship, management, psychology and sales, including international experience, the facilitators for this course lead participants through an awareness-raising program to analyse and refocus business in a totally new way to maximise their position. *Retail Insight Suite* We have a holistic suite of programs for retail managers, team leaders and staff. Incorporates modules below, as well as a customised diagnostic residential for key personnel. Retail sales and selling products Selling service delivery Customer Service Value adding Negotiating techniques Advanced negotiation techniques Selling using MBTI or TMS knowledge Visual Merchandising Product awareness Market awareness Identifying strategic opportunities Business networking and strategic alliances
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